DELIVERY AND RETURNS

Delivery

Here at Truth Origins, we aim to ensure you receive your order, delivered as securely and efficiently as is possible.


To help us achieve this, please make sure that we have your correct delivery address.  For important delivery instructions i.e. you can’t receive your package in person, instructions to leave the box in a secure and safe place, or instructions to leave with a preferable neighbour, please make sure to reach out to talk@truthorigins.co.uk as soon as your order is made so our team can inform our courier partner.


Please note that you are responsible for providing us with clear, appropriate and reasonable instructions to deliver your box.


In the interest of reducing unnecessary packaging, you may notice any multiple orders sharing the same delivery address shall be condensed into one box where possible.


If ever your delivery is missing or stolen, please contact us at talk@truthorigins.co.uk immediately. We will coordinate with our partner courier to request further delivery confirmation information. We do not accept liability for any lost or stolen goods however at our discretion we may offer a compensation of some sort.


We are not responsible for any adverse weather, traffic, or third party negligence, and any delay these may cause for your order. We will not charge you for we have cancelled in accordance with these terms and conditions.


We will not accept changes to a delivery address after order, if changes need to be made you will be required to cancel your order within the timeframe set out in our cancellation policy and then make a re-order with any changes you required.


Refund/Returns

Upon receipt of your order you must store this in a cool place out of direct sunlight & out of the reach of young children. The shelf life of our products is a minimum of 12 months post production and the best before date will be displayed on each bottle. 


If our products are not stored correctly, they may perish sooner than the best before date on the bottle. We will not be held responsible if this is the case.


If you do not let us know of any issues with your order immediately upon delivery we reserve the right not to replace or refund your order. If upon delivery of your order there is anything untoward you must contact us immediately at talk@truthorigins.co.uk.


Upon receipt of your order you are fully responsible for the condition of it, thus checks should be carried out immediately upon delivery.


Truth Origins prides ourselves on the quality of service we provide, from order experience to order receipt, from order delivery to the quality of food supplements we produce. Your delivery instructions are imperative to us fulfilling your order to the standards we adhere to. 


We reserve the right at our discretion to compensate or withhold any order or payment received which was incorrectly placed, we will however try our best and be as understanding of the situation as possible. We will not be held responsible for any delay or losses in the event of any order placed with incorrect information. We reserve the right to cancel any order placed and do so within a timeframe of our discretion.


If there is ever a technical problem where we require the need to suspend our services and an order has been placed you will be contacted with an update of your order and information on the fulfilment of it.


Cancellation Policy

If you require to cancel or postpone your order you must do so within 1 hour of having placed your order, with clear instructions attached, along with your order number and the email address which you used to place your order. This must be sent to us via talk@truthorigins.co.uk


Cancellations need to be confirmed by a member of our team and will be done so via email.

If we accept your cancellation and you have already made payment to us, we’ll refund you the full amount within 5-10 working days.


We regret that we cannot offer any refund if your cancellation is not requested within the outlined timeframe or no cancellation confirmation is received.


We accept all forms of payment by credit or debit card via the website. We do not accept cheques or cash on delivery unless agreed in advance by a member of staff. For online banking transactions you may contact us at talk@truthorigins.co.uk directly with your request and we may process and make arrangements for your order at our discretion.


We reserve the right to cancel any order at our discretion, in the event of a natural disaster, or temporary inability to produce we will contact you directly in relation to your order


We must receive payment in full before your order is processed, produced and dispatched. If your card is declined or we are refused authority to take payment for your order we reserve the right to terminate our contractual agreement with you.


Please note: On all International Orders - Truth Origins is not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via the carrier, or incorrect shipping information completed by the customer.